SqBx Support
is a package and delivery tracking system designed to be used over the internet.
Get unparalleled access to data from anywhere, without requiring an expensive infrastructure within the organization to support it.
In it’s simplest implementation one only needs a single PC. However, it is most commonly used in conjunction with handheld devices running one of the mobile SqBx clients. These handhelds take the simple SqBx concept and make it much more by allowing for remote queries on the whereabouts of a package, signature capture at multiple delivery points, as well as being able to receive packages into the organization from remote locations.
SqBx has been designed so that with minimal training and resources, anyone can pick it up and quickly get the most out of this powerful tool.
People ask “Why the Squid?”
Squids are jet-propelled, incredibly strong, and highly intelligent creatures who can survive under intense pressure.
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Get ready to elevate the tracking experience with our newest release, including enhancements to tracking number formats and locker statuses. We've fine-tuned every detail to ensure that your journey with us reaches new heights. Here's a glimpse of what's coming soon:
Release Highlights:
Tracking Number Format and Service Updates:
Tracking your shipments just got even easier with our expanded tracking number formats. We're proud to announce support for additional services, including Purolator, Amazon, and USPS, ensuring comprehensive coverage for your shipments.
Purolator:
Experience seamless tracking with our additional Purolator System Rule tailored for Express Envelope.
We’re adding an additional Purolator System Rule for Express Envelope that includes the following:
Service - EXPRESS ENVELOPE
Fixed Length - 34
Starts with -14601411194
Service - Length: 11
Tracking Number - Length: 12
We’re also updating the Carrier/Service modal window to display when there is a match with other carriers that also match
Amazon:
We've included Amazon as a System Default Carrier, and added services for Amazon USA, Canada, and Mexico.
USPS:
The new USPS Service Rule, Ground Advantage, is now included for tracking.The service codes for First Class, Standard, Parcel Select, and Priority, have also been updated ensuring accuracy and efficiency.
Locker Status Integration:
With the new Luxer One integration, real-time status updates will be sent using the Locker API Key directly to our package tracking system. Experience peace of mind knowing the status of your deliveries, when lockers are enabled.
Android and SSO Integration:
We've included Single Sign-On (SSO) with our Android app. Now, accessing your account is more convenient than ever before. Simply use your SSO credentials to log in and enjoy hassle-free tracking on the go!
Join the Conversation!
At SqBx, we're passionate about delivering simplicity with every tracking experience. Follow us on Twitter and LinkedIn to stay updated on the latest news and join the conversation. Have questions or need assistance? Reach out to us at 602-766-1706 or email us at support@ubiquia.com.
Elevate your tracking experience today with our latest release. Happy tracking!
In this release, we’re focused on enhancing the email experience with new features, improvements, and more. Let's dive into the key highlights:
Mail Folders Enhancement
For users with HDM enabled, managing received mail just got easier. When you receive and retrieve mail on the same day, the mail folders will appear on the "Received Mail Today" section. If multiple pieces of mail are received for the same recipient, each instance will be displayed accordingly, making it easier for you to stay organized.
‘Delivered by Keyword’ in Email Templates
We understand the importance of tracking and communication details, which is why we've added a new keyword to the Email Template dropdown list—'Delivered by.' This addition provides you with more flexibility in crafting informative and transparent email templates, keeping your recipients well-informed.
Brand New Logo
Say hello to a new visual experience! We've rolled out a new logo across both the Android app and the website to give SqBx a modern identity. The new logo is designed to reflect our commitment to innovation and user satisfaction.
Modal Window in Email Settings
We've introduced a Modal Window to the Email Settings section. When you click the "Add/Modify Config" button, a message will now alert users that modifying this setting may cause emails not to send.
We hope you enjoy the new features and improvements to SqBx. As always, your feedback is invaluable to us, so feel free to share your thoughts and suggestions.
Happy Tracking!
We've got some exciting news that's going to take your email game to the next level. We’re proud to announce → Dedicated IP Addresses!
We get it, keeping those email deliverability rates consistent can sometimes feel overwhelming, especially when it comes to making sure they land in the right inbox. SQBX now offers the ability to provide dedicated IP addresses exclusively for SQBX generated emails.
So, what is a dedicated IP address? It's like having your own VIP lane on the email highway. Here's how you’ll benefit from setting up a dedicated IP address with us:
Consistent Delivery Rates: With a dedicated IP address, your messages are practically guaranteed a smooth ride to your recipients’ inboxes.
Spam Filter Prevention: If you use a shared IP address, your emails may be mislabeled as spam by spam filters. With your very own dedicated IP, you'll dodge those spam filters like a pro, ensuring your emails make it to the VIP section of your recipients' inboxes.
Reduced Bounce Rates: Say hello to lower bounce rates! Shared IPs can be a bit risky business, but with your dedicated IP address, you're in control - which means less bouncing around and more successful email campaigns for you.
There are even more benefits with this new feature! A dedicated IP address works in tandem with other advanced authentication methods. Think Domain Keys Identified Mail (DKIM), Sender Policy Framework (SPF), and Domain-based Message Authentication, Reporting & Conformance (DMARC). Translation? Your emails don’t just land - they're also armored up against unauthorized access and potential email invaders.
At SqBx, we aim to provide top-notch service and customer satisfaction. These dedicated IP addresses and security features are our way of saying, "We got you!" Get ready for Happy Tracking with hassle-free, secure, and ultra-effective email communication! ✉️
Ready to level up your email game? Call us today at (602) 466-1706 or email us at support@ubiquia.com.
Hey SqBx users! We’re here to bring you the latest and greatest update to SqBx including new settings for imports and other enhancements.
Release Highlights
Updating PO Fields: Ready for a time-saving import feature? With our new PO processing setting, you’ll be able to easily correct your data in SqBx by resending PO data over again instead of manually editing, saving you and your team labor hours and frustration.
The setting Update Purchase Order Header Fields When PO Number is Present can be found under Admin settings → Advanced → Import Settings/History
Enhancements
HDM: The Pending Mail screen will now update when mail has been released. Historical Mail Folders will gradually be corrected as Mail Folders are processed.
Receipt Detail Icons: Receipt detail icons are displayed and formatted correctly when enabling or disabling Routing.
User Details: Updating the password for a User Account will no longer result in an “Email is already in use” message.
At SqBx, we’re big fans of Happy Tracking - that’s why we’re always excited to bring you a new update. Want to join the conversation? Follow us on Twitter! Have questions? Call us at 602-466-1706 or email us at support@ubiquia.com.