Retrieve

The Retrieve screen is used to look up a Recipient by scanning their Badge ID or using the Recipient Field to display all packages that are to be delivered and/or if they have any pending mail in their Mail Folder. The SqBx user will then scan their Mail Folder and any packages that are being Retrieved by the Recipient. This will the Recipient Mail Folder as ‘Mail Retrieved’ and the status for each package as ‘Retrieved’. The Signature, Signed By, Location, and User are all saved against the Mail Folder for future reference.

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What you need

• SqBx User with at least Receive and Deliver privileges

• Workstation with a Barcoded Scanner and a Signature Pad

Retrieve Mail Workflow

1. Login to SqBx, click on HDM under the App Menu, and then on Retrieve.
   (Retrieve is also available on the Package Tracking Toolbar if enabled)

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2. Scan the Recipients Badge ID or manually search and select Recipient

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3. If the Recipient has mail available for pickup, a message will be shown on the screen and their Mail Folder can be seen with it’s Storage Location.

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4. Scan the Recipient Folder Label on the container to check the box or manually check it and do the same for any Packages to also be retrieved. Click on Group Retrieve.

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5. Collect a Proof of Delivery via one of the following methods:

   1. Click Capture Signature and have the Recipient sign for the package(s)/mail via a Signature Pad

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   2. Click Capture Signature and have the Recipient scan their Badge ID in place of the signature and their name will gray out and a physical signature will not be required

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   3. Click Release Without Signature and enter a reason why